FAQ

1. What are the shipping times for your products?

Our products are processed within 2 to 6 business days upon receipt of your order confirmation email. Once processed, delivery times vary depending on your location:

  • United States: 3-6 business days for shipping.
  • European Union: 1-6 business days for shipping.
  • United Kingdom: 3-4 business days for shipping.

2. What are the delivery times?

Our shipping varies depending on the location.

  • United States: 3-6 business days for shipping.
  • European Union: 1-6 business days for shipping.
  • United Kingdom: 3-4 business days for shipping.

3. Do you ship worldwide?

We currently ship to the US and Europe. If you are located elsewhere, please reach out to us at contact@thedrafts.net, and we'll do our best to assist you.

4. From where do we ship your product?

Our products are shipped from our warehouses located in the USA, Netherlands, and Belgium.

5. Do you provide product tracking information?

Yes, we provide a tracking number which will be sent to you as soon as it is available from the carrier. You can use our order tracking page to monitor your packages.

6. I received an item different from what I ordered. What can I do?

If the item you received is not what you ordered, please contact us within 14 days of receiving your package. We will assist you to the best of our ability.

7. Do you have a refund policy?

Yes, if there is an error on our part, returns may be possible. Please contact us via email at contact@thedrafts.net within 14 days of receipt to discuss possible solutions. For more details, refer to our refund policy.

8. How can I handle a delayed or missing refund?

If you encounter issues with a refund, please first check your bank account. If the problem persists, contact us at contact@thedrafts.net.

8. How can I contact you?

Feel free to reach out to us with any questions, suggestions, or inquiries at contact@thedrafts.net. You can also use our chat during business hours.